We're here to help. Whether you have a question, need support, or want to learn more about NexusBank, our team is ready to assist you.
Reach out through any channel that works best for you. We're available to answer questions and provide support.
Fill out the form below and we'll get back to you as soon as possible.
Stop by one of our major branches to speak with our team in person.
Find answers to common questions about our services and support.
Our customer service team is available Monday through Friday from 8AM to 10PM EST, and Saturday to Sunday from 9AM to 6PM EST. You can also email us anytime at support@nexusfingrp.com and we'll respond within 24 hours.
Opening an account with NexusBank is quick and easy. You can apply online in just 5 minutes using our website or mobile app. You'll need a valid government ID and Social Security number. Visit our Personal Banking page to get started.
If your card is lost or stolen, contact us immediately at 1-800-NEXUS-BK. We can freeze your card instantly and arrange for a replacement to be sent to you. You can also lock your card instantly through our mobile app.
Yes, we offer comprehensive business banking solutions including business checking, savings, loans, and merchant services. Our team can help you find the right package for your business needs. Visit our Business Banking page or call us for more details.
All NexusBank deposits are FDIC insured up to the maximum allowed by law. This means your money is protected and secure, even in the unlikely event of a bank failure.
Yes! Our mobile app and online banking platform are accessible from anywhere in the world. You can check balances, transfer money, and manage your account 24/7. Note that some services may have geographic restrictions due to regulations.
If you need immediate assistance, we're here for you 24/7.
Report your card missing immediately to prevent fraudulent charges. We'll freeze your card instantly and send a replacement.
1-800-NEXUS-BKNoticed unauthorized transactions? Our fraud team is standing by to investigate and protect your account immediately.
1-800-NEXUS-BKIf you suspect your login credentials have been compromised or notice unusual account activity, contact us immediately.
1-800-NEXUS-BKCan't access your account? Our support team can help you regain access and verify your identity securely.
1-800-NEXUS-BK