How NexusBank collects, uses, and protects your personal data.
Last updated: March 2026
We collect information you provide when you open an account, apply for products, or contact us. This includes your name, address, Social Security Number, date of birth, financial information, and transaction history. We also collect usage data, device information, and cookies when you use our digital services.
We use your information to provide banking services, process transactions, verify your identity (KYC/AML compliance), prevent fraud, improve our products, and comply with legal obligations. We do not sell your personal information to third parties for marketing purposes.
We may share information with: (a) Service providers who help us operate our business under strict confidentiality agreements; (b) Regulatory bodies and law enforcement as required by law; (c) Credit bureaus as permitted by the Fair Credit Reporting Act; (d) Affiliated companies within the NexusBank family of services.
We use 256-bit AES encryption, TLS 1.3 for data in transit, and multi-factor authentication. Our systems are monitored 24/7 and regularly audited by independent security firms. We are SOC 2 Type II certified.
You have the right to access, correct, or request deletion of your personal data (subject to legal requirements). You may opt out of marketing communications at any time. California residents have additional rights under CCPA. Contact privacy@nexusfingrp.com to exercise your rights.
Privacy Officer: privacy@nexusfingrp.com | Phone: 1-800-NEXUS-00